Networking Equipment Purchasing Policies
Hula Networks buys, sells, and trades all networking equipment. We focus Cisco Systems, Extreme Networks, Juniper Networks, Foundry Networks and Sun Microsystems. We will evaluate any network equipment opportunity to buy, sell, or trade. Customer acceptance of the equipment sold by Hula Networks Inc. binds both parties to the following terms and conditions:
- Customers and Quotes
We will provide you with an accurate phone,written, fax, or e-mail quote. Quoted and actual price/availability/delivery on all equipment may slightly vary due to time elapsed between quote and purchase, market supply/demand conditions, inventory status and equipment's internal configuration. All equipment is subject to prior sale.
- Purchase Orders
Due to the complex nature of the networking business, we require one PO per order from our customers. No order can be processed without a PO. When the order is processed, a sales invoice is generated and faxed to the customer. It is the responsibility of the customer to insure the accuracy of the order by carefully reviewing the information on the invoice.
- Order Cancellation
Orders once placed may not be canceled without good cause. It is our company policy not to do business with customers who cancel orders without good cause, refuse to accept delivery, do not pay as agreed or stop-pay a check written to us for payment of goods/services.
- Returns and Exchanges
If you are not 100% satisfied with your purchase and it is within 15 days of delivery, and the product was sold from existing stock, we will accept the return of the working item in the same condition and packaging it was received subject to a 20% restocking fee. If a product was purchased specifically to fill your order and was not available in our inventory at that time, it is non-returnable. Customer is responsible for any freight charges on all returns. All sales are final.
Each box contains a PACKING SLIP indicating what is in the box. It is the customer's responsibility to check the items received against the pack slip, and notify Hula Networks regarding discrepancies immediately upon receipt of the equipment.
We use foam, bubble wrap, sturdy boxes and pack items well. In the event the item arrives damaged, it is the responsibility of the customer to immediately notify FED-EX regarding the damaged items. Hula Networks will work with the customer and FED-EX to resolve the issue as soon as possible.
We ship primarily via FED-EX per the customer's account number.
- Sales Tax
CA customers are subject to the sales tax rate per their region. Tax exempt organizations must provide us with their tax number when placing an order or will be charged sales tax.
- Condition - Warranty - Exchange
We sell used, unused in original box, and new equipment. Used products carry a 30-day warranty, with one year warranties available. Warranty covers DOA equipment or equipment failing to perform to manufacturers specifications. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. No item can be returned without prior authorization. We will repair, exchange, or refund the equipment under warranty within 5 working days after its receipt at our warehouse. All equipment is subject to prior sale.